Thank you at shopping GoTapx Online Store.
We strive to ensure your satisfaction with every purchase. If, however, you are not entirely satisfied with your purchase, we’re here to help.Your 100% satisfaction is important for us.
We offer a 30-days Return & Exchange Policy for non custom orders:
- If a product gets damaged or was faulty upon a delivery – we offer 100% refund. Images or screenshot may be requested.
- If the product was not up to expectations, we will work with you to get another product, refund all or a portion of your order depending on situation, or compensate in some other way. This is on a per-case basis.
- For personalized products, like a custom-engraved NFC Business Card. We will work with you on a per-case basis to determine the best path to take if you simply just want to return it, assuming the card works and is up to expectation.
- International Orders: Customer is responsible for shipping costs of new product if a new product is sent.
- Timing: We have a 30-days Return & Exchange Policy, since the day item was received. Please first email us as we can work with you to determine the best possible outcome.
- If you believe your Tap Card is faulty, please email us first to help troubleshoot, sometimes the issue can be fixed by tweaking a few aspects of the programming or informing the user of proper scanning procedure.
Refund
For returns, please email [email protected] with the subject ‘Returns’ and include your order number, name and the reason you wish to return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Return Shipping
To return your product, you should mail your product to: {physical address}.
Please note that customers are responsible for shipping costs of returned items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.